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Repairs

At our jewelry store, we're committed to offering you the highest quality products, and our lifetime repair policy is a testament to that. We know that your jewelry is more than just an accessory; it's a keepsake, a symbol of special moments, and a unique piece that should last a lifetime.

That's why all pieces purchased in our store include lifetime repairs. Whether it's a minor adjustment or a more complex repair, our team of experts will always be available to ensure your jewelry remains in perfect condition, at no additional cost to you.

We want you to enjoy your jewelry with complete peace of mind, knowing that we'll always be here to care for it and keep it looking new. Thank you for trusting Maestros Joyeros!

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Once we receive your request, we will contact you to follow up on the repair of your jewelry.

Pay on cash

Maestros Joyeros reiterates its commitment to respect and comply with all applicable laws, which is why it is limited to accepting cash payments in transactions involving watches, jewelry, metals and precious stones, for a value equal to or greater than the equivalent of 3,210[1] Measurement and Update Units (“UMA”) in effect on the day the payment is made or the obligation is fulfilled.

[1] $376,565.10 MXN (three hundred seventy-six thousand five hundred sixty-five 10/100 MXN), considering the UMA in force in 2026.

Under no circumstances will Maestros Joyeros accept cash payments exceeding the threshold established by applicable law.

Insured shipments

Maestros Joyeros insures every purchase you make for general shipping and/or insured waybills, as applicable. We require an adult's signature to confirm acceptance of each delivered product, so an official ID may be requested to confirm delivery and meet the described condition.

Evidence of delivery to the address provided and/or the recipient's signature represents compliance with the sale by Maestros Joyeros, as well as delivery of the goods and transfer of responsibility to the recipient. To consult the terms and conditions of shipping and/or insured shipping of the logistics and/or parcel company provider, go to the corresponding provider's website.

Maestros Joyeros synonymous with perfect carat weight.

The companies that make up the OB group, of which Maestros Joyeros is a part, belong to the Quality Group, a karat regulation program for gold and silver jewelry manufacturers and retailers. They were among the first affiliates of the Jalisco Chamber of Jewelry and founders of the quality group. This guarantees consumers that the jewelry they purchase has a karat in accordance with the Official Mexican Standard NOM 033. The OB group has been part of the Quality Group for over 20 years, earning registration number 23.

Since 1995, Grupo de Calidad has been a self-regulation program for silver and gold manufacturing and marketing companies affiliated with the Jalisco Chamber of Jewelry. Its objective is to foster fair competition and guarantee consumers that the jewelry they purchase has a carat rating in accordance with the Official Mexican Standard NOM 033.

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