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Frequently Asked Questions

What types of gold chains do you sell?

We have 10k, 14k, and 18k gold chains in Cuban, Mariner, and Snake styles, available in various lengths and gauges for men and women.

Do chains have a warranty?

Yes, all our chains have a lifetime warranty against manufacturing defects and a maintenance service included at our boutiques.

Can you make a custom chain?

Yes, we manufacture custom chains: choose length, gauge, style, and finish. The process takes between 2 to 4 business weeks.

Cash payments

Maestros Joyeros reiterates its commitment to respect and comply with all applicable laws, which is why it is limited to accepting cash payments in transactions involving watches, jewelry, metals and precious stones, for a value equal to or greater than the equivalent of 3,210[1] Measurement and Update Units (“UMA”) in effect on the day the payment is made or the obligation is fulfilled.

Under no circumstances will Maestros Joyeros accept cash payments exceeding the threshold established by applicable law.

[1] $348,509.70 (three hundred forty-eight thousand five hundred nine 70/100 National Currency), considering the UMA in force in 2024.

Terms and Conditions

Insured shipments

Maestros Joyeros insures every purchase you make for general shipping and/or insured shipping guides, as applicable.

We require an adult's signature to confirm acceptance of each delivered product, so official identification may be requested to confirm delivery and fulfill the condition described.

Evidence of delivery to the address provided and/or the recipient's signature represents completion of the sale by Maestros Joyeros, as well as the delivery of the goods and the transfer of responsibility to the recipient.

To review the shipping and/or insured shipping terms and conditions of the logistics and/or parcel service provider, please visit the provider's website.

Terms and Conditions

Maestros Joyeros synonymous with perfect caratage

The companies that make up the OB group, of which Maestros Joyeros is a part, belong to the Quality Group, a caratage regulation program for gold and silver jewelry manufacturers and retailers. They were among the first affiliates of the Jalisco Chamber of Jewelry and founders of the quality group. This guarantees consumers that the jewelry they purchase has a karat in accordance with the Official Mexican Standard NOM 033. The OB group has been part of the Quality Group for over 20 years, earning registration number 23.

Since 1995, Grupo de Calidad has been a self-regulation program for silver and gold manufacturing and marketing companies affiliated with the Jalisco Chamber of Jewelry.

This aims to foster fair competition and guarantee consumers that the jewelry they purchase has a carat rating in accordance with the Official Mexican Standard NOM 033.

For more information, visit: https://www.camaradejoyeria.com.mx/es/servicios/grupo_calida